Information we may collect
Information You Provide Us
In the course of using the website, We may ask you to provide Us with certain information, including contact information, such as your name, mailing address, email address, phone number or fax number; unique identifiers, such as your user ID, or user password; demographic information, such as your date of birth or age; and financial information, such as your credit card number or similar information.
We may also offer you the option to complete a user profile that is visible to other users of the website. Your user profile may include: a profile photo; username(s); your gender; biographic details that you provide; links to your profiles on various SNS; and a SHINE user ID number that is created by Us and used to identify your profile.
The SHINE user ID number used to identify your account and profile, if any, will be public and appear in the URL of your profile page, but will only permit access to information that is considered public or that you have designated as public in your settings.
Your first and last names and profile picture may be considered “public” on the website and search engines may index this publicly available information. When We offer profiles, We will also offer functionality that allows you to opt-out of public indexing of your public profile information.
Information We Receive or Collect When You Access Our Website on a Mobile Device
If you access Our website on your mobile telephone or other mobile device, including iPads and tablets, We collect your mobile device identifier and IP Address. We may create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. We may also access your contacts to enable you to invite friends to join you in the chatroom.
If you purchase products or services from SHINE, We will collect the billing and financial information necessary to process your charges, which may include your postal and e-mail addresses. We may also receive the billing and payment information that you provide if your purchase is processed by another party. Our Website Terms and Conditions describe Our policies and terms relating to Our charges and payment practices. Please note that purchases of third party credits or currencies, like Facebook Credits, may also be subject to additional policies.
When you open emails from Us, We may receive a confirmation notifying Us that you opened the email. We also may keep track of what emails We send you and what emails you may be receiving from Our affiliates. Additionally, We keep a record of what communications you have selected to receive or not to receive. If you would like to opt-out of receiving such emails, please click on the “unsubscribe” link in the email and follow the instructions.
SMS Notifications/Text Message
We receive and store the information you provide, including your mobile telephone number, when you opt in to have SMS notifications/text messages sent directly to your mobile phone. If available, these messages notify you of specials or other matters. You can adjust the types of notifications you receive and when you receive them by editing your SMS notification settings. If you no longer wish to receive SMS text messages from us, please log in to your account and change your settings or click on the “opt out” link contained in an SMS message received by you.
Information about You Received from an SNS
When you access Our website through an SNS (social network site), such as Facebook, you allow Us to access and import certain information from your profile for that SNS which may affect the privacy settings you establish on the SNS. You can find out more about the settings at the SNS. For example, We may access and store some or all of the following information depending on your settings and the SNS:
your first and last name;
your profile picture or its URL;
your user ID number, which is linked to publicly available information such as name and profile photo;
the user ID numbers for your friends who participate in Our chatrooms;
the login email you provided to the SNS when you registered;
your physical location and that of your access device;
your gender; and
By entering Our website through an SNS, you are authorizing Us to collect, store and use any information that the SNS provides to Us through the SNS interface with SHINE. You agree to this when you “accept or “allow” (or similar term) one of Our applications on the SNS.
Website Usage Information
We may receive and store certain types of internet usage information whenever you visit the website, such as your click-stream data and your IP address. See “IP Addresses and Click Stream Data” section below.
Information from Other Sources
We may receive information about you (e.g., missing street number) from other sources and add it to your personal information.
How we collect information
We may collect information from you in several different areas on the website, including but not limited to those described below:
You may be asked to complete a registration form and provide personally identifiable information; you may also be asked to choose a user ID and password in order to take advantage of certain features the website may choose to offer, such as contests. Your decision to register is voluntary and you will have the opportunity to decide whether or not to disclose information to Us and what communications you would like to receive. However, please be advised that many products and services available on the website require registration and if you elect not to provide such information, you will not be able to take advantage of those products and services.
Contests or Sweepstakes
We may periodically operate contests and sweepstakes through the website that will require registration or the submission of personal information. Your personally identifiable information would be used to contact you for winner notification, prize delivery confirmation or other related purposes (see the rules of each contest for details).
Surveys or Voting
From time-to-time We may request personally identifiable information from you in conjunction with a survey or voting poll. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information.
You may be able to take part in certain activities on the website that give you the opportunity to communicate or share information with other users of the website as well as SHINE. We may record and store archives of these communications. You acknowledge and consent to the recording and storage of such communications.
Flash Cookies/Local Shared Objects (LSOs)
We may use local shared objects, also known as Flash cookies, to store your preferences such as volume control or display content based upon what you view on Our site to personalize your visit. Third parties, with whom We may partner to provide certain features on Our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn more about and how to manage settings for Flash cookies, you can visit adobe.com. Disabling cookies may affect features or functionality of the website.
Web Beacons and Other Tracking Technology
The website may use a variety of technical methods for tracking purposes, including Web beacons. Web beacons are small pieces of data that are embedded in images on the pages of websites. We also may use these technical methods to analyze the traffic patterns on the website, such as the frequency with which Our users visit various parts of the website. These technical methods may involve the transmission of information either directly to Us or to another party authorized by Us to collect information on Our behalf. We also may use these technical methods in HTML emails that We send to determine whether the recipients have opened those emails and/or clicked on links in those emails. The information from use of these technical methods may be collected in a form that is personally identifiable.
IP Addresses and Click-Stream Data
We may collect IP addresses and/or click-stream data. An IP address is a number associated with the service through which you access the Internet, like your ISP (Internet service provider), your company or your university. Standing alone, your IP address is not generally personally identifiable. At times, We also use IP addresses for purposes of system administration and to report aggregate information to Our advertisers and sponsors, for example regarding the frequency with which Our guests visit various parts of the website. We may combine this information with personally identifiable information We obtain from you directly on the website, or from third parties.
Click-stream data is information collected by Our computers when you request pages from the website. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps Us analyze how visitors arrive at the website, what type of content is most popular, and what type of visitors in the aggregate are interested in particular kinds of content and advertising.
We and/or Our vendors will use this information to complete the financial or other transaction that you have requested, i.e. to deliver the information, products or other services that you request or purchase and to collect funds or invoice you.
How we use the information collected
We own the information collected on or through the website. As applicable, the information you provide to Us may be used to:
create your account and allow you to make reservations or purchase products or services;
identify and suggest connections with other users of the website;
enable user to user communications;
contact you about the website, technical support or inquiries;
provide you with services or information you have requested or products or services you have ordered;
prevent fraud or potentially illegal activities and monitor and enforce Our website Terms, Conditions and Notices;
inform you of a prize you may have won;
notify you of website updates;
monitor or improve the use of the website or solicit input and feedback;
deliver, customize and target the advertising and content you see; and
send you promotional material or special offers on behalf of Ourselves, Our marketing partners and/or their respective affiliates and subsidiaries and other third parties.
Sharing your information
At times, as described below, your personal information may be shared with others for various purposes:
Friends and Other Users of the Website: A chatroom, for example, supports and encourages interaction among users. Access to a user ID number may allow others to view public information associated with that number.
Agents: We employ other businesses and individuals to perform functions on Our behalf. Examples may include fulfilling orders, website analysis, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These businesses or individuals may have access to personally identifiable information needed to perform their functions.
Aggregate Information: We may share aggregate information, such as demographics and website usage statistics, with advertisers, sponsors or other organizations. When this type of information is shared, the other parties do not have access to your personally identifiable information.
Franchisees and Affiliates: We may share your information (including, without limitation, personally identifiable information) with our franchisees and affiliates, i.e. entities related to SHINE.
Third-Party Ad Serving and Audience and Traffic Measurement Services: We may use a third-party network advertiser to serve the advertisements on the website or may use a traffic measurement service to analyze the traffic on the website. Network advertisers are third parties that display advertisements based on your visits to this website and other websites you have visited. Third-party ad serving enables Us to target advertisements to you for products or websites in which you might have an interest. Audience and Traffic Measurement Services allow Us to collect anonymous traffic and behavior information from the website by monitoring anonymous visitor activity. Such advertisers, sponsors and/or traffic measurement services may themselves set and access their cookies on your computer if you choose to have your cookies enabled in your browser. Cookies allow third-party advertisers to show you advertisements or content. Note that any images (or any other parts of a web page) served by third parties in association with third-party cookies may serve as web beacons, which enable third parties to carry out the previously described activities. Other companies’ uses of their cookies are subject to their own privacy policies, not this one.
Business Transfers: In the event that Our assets are sold or transferred to another party, or another transaction occurs in which your personally identifiable information is one of the business assets transferred, all personally identifiable information that has been collected and saved may be one of the business assets We transfer. You will be notified of such a transfer in accordance with the “Changes to the Policy” section.
Administrative or Legal Process: We or others may disclose your personal information to third parties without notice to you in order to comply with applicable law, law enforcement agencies, to protect Our or third parties’ rights, or to protect the rights of other users of the website.
Links to other websites
We believe the website incorporates reasonable safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information that We may collect, and that We have put into place reasonable precautions to protect such information from loss, misuse and alteration. Only those employees who need access to your information in order to do their jobs are allowed access. Our security policies are reviewed periodically and revised as required.
We will retain your information for as long as your account is active or as needed to provide you products or services. If you wish to cancel your account or request that We no longer use your information to provide you products or services, please contact Us by email by clicking on the “Contact Us” link of our website. We will retain and use your information as necessary to comply with Our legal obligations, resolve disputes and enforce Our agreements.
SHINE stores information about site visitors on servers located in the United States, and may also store such information on servers and equipment in other countries. By submitting your personal data, you agree to this transfer, storing or processing.
Chatrooms, forums and message boards
The website and any mobile application may make chatrooms, forums, commenting and message boards available to you and other users from time to time. You are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties. In addition, when you post a comment to a mobile application, the user name with which you registered for the website and your current location may be made publicly available on the website and through the mobile application.
By using the commenting features of the website or mobile application, you acknowledge that your user name and location information may be disclosed. We cannot ensure the security of any information you choose to make public in a chatroom, forum or message board. Also, We cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas. To request removal of your personal information from any forum on Our website, please contact Us by email by clicking on the “Contact Us” link of our website. In some cases, We may not be able to remove your personal information from these venues, in which case We will let you know if We are unable to do so and why.
Policies concerning children
Our website is not intended for children under the age of 16 and We do not knowingly collect any personal information from children under the age of 16. Children under the age of 16 should not use Our website at any time. In the event that We learn that We have inadvertently gathered personal information from a child under the age of 16, We will take reasonable measures to promptly erase such information from Our records.
All material on our Website, including, without limitation, all informational text, the design and all “look and feel” layout, photographs, graphics, audio, video, messages, messaging design and functions, files, documents, images or other materials (collectively, the “materials”), whether publicly posted or privately transmitted, as well as all derivative works, are owned by SHINE, its affiliates and subsidiaries or other third parties that have licensed to or otherwise permitted their material to be used by Us, and are protected by copyright, trademark and other intellectual property laws. You agree not to display or use such marks without Our prior written permission. We disclaim any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than Our own.
The materials on the Website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means. Any modification of the materials, use of the materials on any website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyright, trademark, and other proprietary rights in the materials and is expressly prohibited.
Correcting your information
If your personally identifiable information changes (such as your email address or zip code), or if you no longer desire to have access to the website, We will provide a way to correct, update or remove the personal data you have provided to Us. You may accomplish this by modifying your personal account information on this website, or request that We do so by clicking on the “Contact Us” link of our website, or by mailing us at: SHINE, LLC, Attn: Privacy Officer, 445 E. Market Street, Suite 310, Louisville, KY 40202.
Your California privacy rights
California Civil Code Section 1798.83 permits customers of the website who are California residents to request certain information regarding Our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact Us by email by clicking on the “Contact Us” link of our website, or by mail to: SHINE, LLC, Attn: Privacy Officer, 445 E. Market Street, Suite 310, Louisville, KY 40202.
Attn: Privacy Officer
445 E. Market Street, Suite 310
Louisville, KY 40202
Last Updated November, 2012